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Return Policy

We offer a 30-day hassle-free return policy on all eligible items.

Eligibility

Items must be unused, in their original packaging, and returned within 30 days of delivery. The following items are not eligible for return: opened software, personalized items, and hazardous materials.

How to Return

  1. Log into your account and go to My Orders.
  2. Select the order and click Request Return.
  3. Print the pre-paid return shipping label.
  4. Pack the items securely and drop them off at any shipping location.

Refunds

Refunds are processed within 5–7 business days after we receive and inspect the returned items. Refunds are issued to the original payment method.

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

Contact

Questions? Email us at returns@toyverse.com.